Our Quality Policy focuses on representing world-leading companies to manufacture instruments, equipment, supplies and reagents for Scientific Research and Development, Biotechnology, Industry, Clinical Diagnosis and Blood Banks, allowing us to grant our clients the best quality guarantee.

We focus on delivering comprehensive solutions for our customers’ requirements, addressing their concerns and needs, offering Sales and Post-Sale Services, Training, Support, and Technical and Management Consulting.

Our Commitments:

  1. Position the Galenica brand as a technological benchmark.
  2. Continuously generate a Management System process improvement.
  3. Provide a pleasant work environment.
  4. Allow the company’s internal personnel to develop, grow and progress.
  5. Maintain all the regulations and standards that govern our activity.
  6. Ensure that all company personnel complies with the ethical requirements and anti-corruption policies that our customers require.
  7. Ensure we can meet the requirements before making any offers or assuming new commitments, without affecting the compliance of the pre-existing ones.
  8. Maintain excellent business and professional relationships with the brands we represent.
  9. Ensure competitive prices while maintaining the quality of our products and the excellence of our services.
  10. Our shareholders must receive fair compensation for their investment, ensuring the company’s care, development and sustainability.


At Galenica S.A. we’re committed to conducting our business with the highest integrity and responsibility standards.

This policy helps to promote an ethical corporate culture and increases trust with the interested parties when doing business, this applies to all directors, executives and employees of Galenica S.A., as well as to third parties acting on behalf of Galenica. When acting for or on behalf of Galenica S.A. this policy must be fully complied with. The company doesn’t tolerate willful ignorance of this policy. Each of us is responsible for proper conduct and for using careful judgment at all times.

Galenica prohibits all kinds of public or private bribery within our organization. We will implement all the necessary actions to prevent, minimize and control the risks associated with corruption, fraud and bad business practices.

Galenica asserts the following commitments:

  1. Fight bribery, understanding it as the offer, promise, delivery, acceptance or request of an improper advantage of any value, directly or indirectly, as an incentive or reward for a person to act or stop acting regarding the performance of their obligations or those of other people.
  2. Comply with current anti-bribery legal regulations and other regulations that apply to the organization.
  3. Comply with the requirements and continuous improvement of the ISO 37001:2016 Anti-Bribery Management System.
  4. Implement and maintain management systems to establish, review, and achieve the anti-bribery objectives.
  5. Implement procedures to review and process concerns and complaints without fear of reprisals.
  6. Assign the appropriate responsibility, authority and independence to the anti-bribery compliance function to supervise the implementation and validity of the Anti-Bribery Management System.
  7. Initiate investigation processes for any acts, events or behaviors that involve non-compliance with this policy and the Anti-Bribery Management System.
  8. Substantiate and execute the corresponding administrative and disciplinary correction procedures as established in the Anti-Bribery Management System.


Galenica S.A. expresses its commitment to help preserve the environment, sustainably developing its activities.

Galenica S.A. focuses its environmental policy on three fundamental pillars: Reduce, Reuse and Recycle.

Galenica S.A.’s environmental policy assumes the following principles:

  1. Caring for the environment is a permanent commitment.
  2. We understand and assume the impact that our activities have on the environment and are committed to promoting measures that prevent pollution.
  3. We commit to demanding high environmental standards to reduce the potential risk of causing harm to our workers, clients, associates, the community and the environment.
  4. We’ll always comply with current legal regulations and apply our own safety standards so our operations preserve the environment.
  5. We’ll involve everyone with whom we have a relationship due to our operation, informing them and involving them about this environmental responsibility.
  6. We’ll implement and maintain management systems to assure and improve the processes that allow us to identify, monitor and control possible environmental risks that may result from our operation.
  7. We’re committed to the continuous improvement of our environmental management system.

Galenica has international certifications that support our quality, commitment and ways of working

  • ISO 9001:2015 – QUALITY CERTIFICATION: It allows the achievement of Galénica’s strategic objectives, adding value to our products, services and customer satisfaction.
  • ISO 14001:2015 – ENVIRONMENTAL CERTIFICATION: It allows us to guarantee our commitment to environmental protection through the management of the environmental risks associated with our activity.
  • ISO 37001:2016 – ANTI-BRIBERY CERTIFICATION: We are committed to combating bribery by complying with current anti-bribery and other regulations applicable to the organization.
  • LAW 20.393 CERTIFICATE – CRIME PREVENTION MODEL: The Crime Prevention Model (MPD) allows us to comply with the provisions of Chilean Law 20.393 and fulfill our commitment to fully dedicate ourselves to honor the name, image and reputation that Galénica has built with credibility over the years.
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